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Seamless process
Ever since I stumbled upon Turo back in 2017, I haven’t used any other rental company since. Turo is so convenient, the cars are WAY better, and it’s just a seamless process. If Turo could implement some sort of incentive program that would be amazing. I use Turo A LOT and it wasn’t until recently (this summer) I received a $100 offer off of my next rental. The random I’ve spent well over 5K in renting vehicles with a top rating of 5.0 but I don’t necessarily feel like I am a valued customer. I also feel like host should be penalized for last minute cancellations. This summer during my August rental, the host cancelled last minute and it was such an inconvenience trying to book another vehicle that could accommodate myself and family. Working with the customer service rep wasn’t the greatest and I tried to escalate this to a manager and it just very frustrating. Nonetheless, it hasn’t deterred me from using Turo.
